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Spanish & Portuguese Client Support Agent 25K - £23100.00


In this role you will act as a primary contact for customers, processing daily orders and taking the full responsibility for the customer experience by managing the end to end order process.
This role will give you constant challenges and scope to learn in an open, friendly and multi- cultural environment with a great team spirit. It's an opportunity to join a company that values employees with a strong focus on continuous improvement and personal development.
Order management
• Ensuring all orders received are processed accurately and promptly upon receipt
• Ensure daily, weekly and monthly reporting is carried out as per business requirements Provide basic product information
• Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily
• Process returns

Compliance/ training
Following and implementing all company policies and procedures
Customer Loyalty
An excellent communicator who relates to all kinds of people (both internal and external), and can build appropriate rapports
Someone who genuinely cares about people, is concerned and empathetic to the problems of others
Personal and Professional Requirements
• Native level of Spanish speaker
• Have either experience or a strong interest in working in a Customer Service environment
• You will have a high sense of responsibility and be personally committed to and actively working towards continuously improving yourself
• Good organisational skills
• Excellent interpersonal and problem-solving skills
• Team player who can assist colleagues in their contribution to achieving business goals
• Display empathy and ownership in handling customers' queries and complaints
• Proactive and positive can-do-mind-set with the ability to take on multiple tasks in a busy environment
• Educated to leaving certificate standard or equivalent or proven experience in a customer service environment (face to face or phone based service)
• Proficient PC user with knowledge of MS office tools
• SAP knowledge is an advantage but not essential as full training is provided

Please apply directly or send your CV to meijia.li@cpl.ie, or call me: 01 634 2710 for more details